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Forum Discussion
Files uploaded via file request are added and then, almost immediately, deleted.
Hi all, long time user here running a fresh install of Windows 10 Pro and up to date Dropbox Basic with 20 Gb storage. I have been using file requests for several years with no problems. In that time people have sent me between 1-10 files. I just created a new request and told people to drag and drop a folder which contains between 100 to 500 files. Tonight the first person sent in their folder containing 180 files. Inside the request folder, their folder showed up followed by the first file. After that the next file would show up briefly in my computer and then disappear. This went on for the remaining 178 files. I went online and hit the deleted files and there they all were. I then recovered all the files and they all showed up in the online folder and within a short time they showed on my computer.
In trying to determine the problem I uploaded my own folder with 590 files and the same thing happened. I recovered all files and then they stuck and made it to my computer.
I have several other people that will upload their files in the next few days and wish to not have this problem. Maybe a reboot would solve the issue but it seems to be on the Dropbox server as they were all being deleted on the server after briefly showing on my computer and poof, gone.
Anyone willing to take a stab at this anomaly?
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-Made a new request called "deletetest"
-Dragged and dropped a folder called C-21 S3 Peter [...] with 6 files
- Events say I deleted the file but I did not
- details from the deleted file entry
Not sure how this helps....
A bonus to the email change is that I am now receiving emails telling me of the uploads. Unfortunately, they are still being deleted.
Nope, changed it to a static email but files still are deleting after a couple seconds.
The ticket that was put in only seemed to concentrate on the email issue and not the deleting part. It was closed with no input from me. 😞
My Dropbox email does work as shown in the screen capture.
But apparently not when being sent from your Dropbox server.
Thanks Nancy, please proceed with the ticket. Please note that the email [removed] is a virtual address that points to [removed] For what ever reason Dropbox does not see this as a real address and tells me so and only a handful of emails makes it through. When I created a second account using [removed] I only received the initial welcome email but no how no way could I receive the confirm your email post. I have tested both on several different computers and accounts and they all go through properly, but not Dropbox. Thanks to all for any help.
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