Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

Geoff S.10's avatar
Geoff S.10
Helpful | Level 5
3 years ago
Solved

Passwords shuts down immediately on Android

I installed Passwords from the Play Store on my Pixel 6a phone running Android 13 but it shuts down immediately after I click it.  

Android
Dropbox Passwords
Mobile
  • nweiss's avatar
    nweiss
    2 years ago

    Hi Geoff,

    we are pleased to announce the release of a new Passwords Android version, 278.10, specifically designed to fix the crashes that were related to device backups. To resolve these problems, it is necessary to perform a clean install of the new app version. This process will help eliminate any lingering data conflicts or corrupted files on your device.

     

    If you continue to experience issues or have questions, please do not hesitate to reply to this thread!

8 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Geoff S.10, thanks for bringing this to our attention.

     

    Could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

     

    Keep me updated with any progress!

  • Geoff S.10's avatar
    Geoff S.10
    Helpful | Level 5
    3 years ago

    I did that already and it had no effect.  The app did work last week when I first installed it but now fails immediately.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try clearing the cache and data of the Dropbox Passwords app via the Android settings, and then try the uninstall process I mentioned previously?

  • Geoff S.10's avatar
    Geoff S.10
    Helpful | Level 5
    3 years ago
    Did not help. Either it just shuts down immediately or I get "Dropbox Passwords keeps stopping".
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Geoff S.10, thanks for your reply.

     

    Can we send you an email, so we can look into this internally?

  • otanuki's avatar
    otanuki
    Explorer | Level 4
    2 years ago

    I ran into the same issue. But deleting the cache and storage, then reinstalling fixed it for me.

  • nweiss's avatar
    nweiss
    Icon for Dropbox Engineer rankDropbox Engineer
    2 years ago

    Hi Geoff,

    we are pleased to announce the release of a new Passwords Android version, 278.10, specifically designed to fix the crashes that were related to device backups. To resolve these problems, it is necessary to perform a clean install of the new app version. This process will help eliminate any lingering data conflicts or corrupted files on your device.

     

    If you continue to experience issues or have questions, please do not hesitate to reply to this thread!

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!