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Forum Discussion

Geoff S.10's avatar
Geoff S.10
Helpful | Level 7
3 years ago
Solved

Passwords shuts down immediately on Android

I installed Passwords from the Play Store on my Pixel 6a phone running Android 13 but it shuts down immediately after I click it.  
Android
Dropbox Passwords
Mobile
  • nweiss's avatar
    nweiss
    3 years ago

    Hi Geoff,

    we are pleased to announce the release of a new Passwords Android version, 278.10, specifically designed to fix the crashes that were related to device backups. To resolve these problems, it is necessary to perform a clean install of the new app version. This process will help eliminate any lingering data conflicts or corrupted files on your device.

     

    If you continue to experience issues or have questions, please do not hesitate to reply to this thread!

Geoff S.10's avatar
Geoff S.10
Helpful | Level 7
3 years ago
Please assist.
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Geoff S.10, thanks for your reply.

 

Can we send you an email, so we can look into this internally?

  • otanuki's avatar
    otanuki
    Explorer | Level 4
    3 years ago

    I ran into the same issue. But deleting the cache and storage, then reinstalling fixed it for me.

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