I created a Vault with a pin and am able to use it... I just don't want it.How can I remove it from my Dropbox? It's cluttering up my file list.

Can I please have my VAULT deleted as well?It's useless to me and I hate to have this pointless thing in my carefully crafted file structure.

I have the same question. It seems odd to me that this isn't a simple How-To, rather than Dropbox having to give personalized support to simply remove an empty vault.

Here’s why Dropbox won’t answer this on an open forum. I contacted support today (2 different times). It seems, you can CREATE a vault - but you can’t DELETE a vault. What a lame attempt to try to get more people using it. We’re stuck with it, for now.

I emailed them and they pretty much said I can't delete the "Vault" folder thingy. I'm sure it's a great feature, I just personally have no use for it and it is a huge eyesore to my Overview page. Clutters my folder structure. Please Dropbox, create a way where we can delete or even move the "Vault" folder. Thank you, Jeff (5 year paid member)

Likewise, would like to be able to disable/delete the vault. If a user isn’t using Vault, having a locked empty “folder” in the folder list can be a source of confusion and slow down users’ workflow — when looking for a file, they have to enter a PIN just to confirm a folder is empty and that the file didn’t inadvertently find its way into the vault. And BTW — I think it’s bad UX to invite users to try the vault feature without warning them they won't be able to disable or delete the feature once they try it. Hoping the Dropbox app doesn’t now periodically pester me to enter a PIN for a feature I’m not using.

How do I delete or remove Vault? | The Dropbox Community

47 Replies

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Jay
Dropbox Community Moderator
6 years ago
Hi joe_scotto, thanks for messaging today!

As this is related to sensitive account details, would it be possible if I reach out to the email associated with your forum profile to assist further?

Keep me posted!
joe_scotto
Helpful | Level 5
6 years ago
That is fine if you reach out to my email.
Jay
Dropbox Community Moderator
6 years ago
I've just sent you a message there, please reply to the email when yo get a chance.
Dan F.10
Helpful | Level 5
6 years ago
I have the same question. It seems odd to me that this isn't a simple How-To, rather than Dropbox having to give personalized support to simply remove an empty vault.
misc
Explorer | Level 4
6 years ago
Hi Jay,

I’d also like to get rid of the vault. Can you please help me?

Thanks,
Michael
Dan F.10
Helpful | Level 5
6 years ago
Here’s why Dropbox won’t answer this on an open forum. I contacted support today (2 different times). It seems, you can CREATE a vault - but you can’t DELETE a vault. What a lame attempt to try to get more people using it. We’re stuck with it, for now.
Futurix
Helpful | Level 5
6 years ago
Can I please have my VAULT deleted as well?
It's useless to me and I hate to have this pointless thing in my carefully crafted file structure.
mynameisjeff
New member | Level 2
6 years ago
I emailed them and they pretty much said I can't delete the "Vault" folder thingy.

I'm sure it's a great feature, I just personally have no use for it and it is a huge eyesore to my Overview page. Clutters my folder structure.

Please Dropbox, create a way where we can delete or even move the "Vault" folder.

Thank you,

Jeff (5 year paid member)
Lusil
Dropbox Staff
6 years ago
Thanks for your feedback on this, everyone.

The team is working on making the Dropbox Vault deletable in the future, but there isn't a specific timeline we can share with you right now.

We will make sure to let you all know though when there's more information available.

In the meantime, if you have any other questions, don't hesitate to get back to us. Thanks again!
jjjjjmnmn
New member | Level 2
6 years ago
there has to be a way to get my files out of the "vault"? I am trying to copy it to my desktop but it wont let me; i also tried to remove the file, but it wont let me. It is useless because I need the files to continue working on those files!