Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

ang133's avatar
ang133
Explorer | Level 4
2 years ago

How do I turn off Dropbox on the free account?

Dropbox is a monster. It's on my desktop and every file goes through it. But when I click on it there are no files in it. I somehow managed to get it not to add files to the online app because I was running out of space, but it's still on my computer. But if I delete it, all my files will get deleted. I made that mistake once, and it deleted files permanently from my desktop before I stopped it. I tried to find the files on the online app, but it didn't show anything. In fact, it just has photos and public as my files.

If I get a new computer and I copy my files and programs on a file transmitter or thumb drive--will I be safe from deletions if I don't include dropbox in the transfer?

Delete
desktop
restore

25 Replies

Replies have been turned off for this discussion
Show More
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi ang133, if you made sure the app is running, then I'd suggest you follow these specific steps, in order to reset your OS' paths (Downloads & Documents), back to their original location. 

     

    Once you do that, your content should return to where it originally was. 

  • ang133's avatar
    ang133
    Explorer | Level 4
    2 years ago

    I want to find my deleted files and then be able to delete Dropbox from my computer without deleting any files.

  • ang133's avatar
    ang133
    Explorer | Level 4
    2 years ago

    I  can't because it assumes I have Dropbox on my system tray, and I don't.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    If you haven't already, can you check your deleted files page for the deleted file you're looking for?

     

    Are they the ones you said were permanently deleted?

     

    If they were permanently deleted from Dropbox, I'm afraid there's no way to restore them through Dropbox.

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!