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Forum Discussion
I added my files to Dropbox via camera uploads and it deleted them from my camera roll.
It's been a while, but I don't know where to ask, so I'm writing it down ㅜ
I'm inquiring again after giving up because there was no answer even if I asked the customer center on the drop box website.
I think it was around the end of last year..
I was told to upload the camera while using the drop box, so I synchronized it and saw the size of the drop box getting bigger
I deleted the camera upload file inside the drop box, but the photo and video file were deleted on my smartphone (iPhone)ㅜ
This did not happen immediately, but I deleted the camera upload file in the drop box first
About a month? Afterwards, the system update was going on on my smartphone (I wasn't updating it about 2 times)
I was looking at the photos and videos and they were disappearing one by one in front of my eyes ㅜ I couldn't stop it...
There was no file even if it went into the deleted file ㅜㅜ
I tried to upgrade the dropbox pricing plan, but the camera upload file did not appear in the recovery list. ㅜ
Is there any way...? Please help me ㅜ There are many precious files and pictures
1 Reply
- Rich
Super User II
I deleted the camera upload file inside the drop box, but the photo and video file were deleted on my smartphone
Dropbox doesn't do this. There's no connection back to your phone's camera roll from Dropbox. If you delete a photo in Dropbox, Dropbox cannot delete the photo on your phone. It's simply not capable of doing so.
I think it was around the end of last year..
If the files were deleted more than 30 days ago, there's no way to recover them now.
I tried to upgrade the dropbox pricing plan, but the camera upload file did not appear in the recovery list.
Upgrading has no effect on the recover of files that have already been deleted. The extended recover window that you get with some paid plans only applies to files deleted after the upgrade. It does not work retroactively.
