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clareslater's avatar
clareslater
New member | Level 2
3 months ago

I can't access the "manage files" section to delete files and free up storage space.

Question or Issue I received a notification that I'm over my free storage limit but when I click on 'manage files' the screen returns to the storage notification after a few seconds so I cannot d...
Delete
Error Messages
Shared Folders
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi clareslater! Thanks for posting on our Community. 

Can you send me a screenshot of the “manage files” section you’re selecting, in order to find which files are taking up excess space on your Dropbox account? 

If you go here, can you see the folder you shared with your friend and open it? In case she’s uploaded a large file indeed, you should be able to delete it on your end (since I understand you’re the owner of the shared folder).

Let me know if that helps.

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