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Forum Discussion

clareslater's avatar
clareslater
New member | Level 2
3 months ago

I can't access the "manage files" section to delete files and free up storage space.

Question or Issue I received a notification that I'm over my free storage limit but when I click on 'manage files' the screen returns to the storage notification after a few seconds so I cannot d...
Delete
Error Messages
Shared Folders
Storage space
melson's avatar
melson
Icon for Dropbox Staff rankDropbox Staff
3 months ago

Hello!

Dropbox engineer here. Do you have an adblocker enabled on dropbox.com? We know certain  adblockers can cause this issue because they block the network request that tells our server you saw the warning. If our server doesn't know you saw the warning then it'll keep trying to show it. Can you disable your adblocker and let me know if that fixes the issue? 

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