Forum Discussion

amcoffice's avatar
amcoffice
Experienced | Level 11
11 months ago

I don't see a list of my folders when copying/moving files on the Dropbox website again.

The Folder List will not populate when trying to copy of move files on the Dropbox website. I wish Dropbox had told me what the problem was the last time this happened.  After way too much time addre...
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amcoffice's avatar
amcoffice
Experienced | Level 11
11 months ago

Yes, thank you. Please email me at the listed email address.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

You’re all set, amcoffice; please reply to my email when you see it.

  • amcoffice's avatar
    amcoffice
    Experienced | Level 11
    10 months ago

    File move folder crash happening again - another planned day of getting a project done down the drain...........

    I have the Capture video of Network tab that support suggested for the next time it happens. Can someone please email me so I can send screenshots and video via email?

    Thank you!

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Hey again, amcoffice! I can see that your old ticket with our support team was automatically closed after some time of inactivity. Did you try to reply to that ticket/email directly and you had an issue generating a new one?

      • amcoffice's avatar
        amcoffice
        Experienced | Level 11
        10 months ago

        Yes - I replied to the email that had Capture instructions for next time issue happened (that didn't work since it was closed), but I did not try to generate a new ticket/email. Please tell me the best way to do that (i.e., hopefully will get more focused attention).

        Thanks!

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