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Kittykiy01's avatar
Kittykiy01
Explorer | Level 3
8 months ago

I got an email from Dropbox stating some files would be deleted on 05/26, but I can't find them.

Hi Dropbox Support and Community,

 

I received an email from Dropbox notifying me that some content shared with me by the Love Team will be permanently deleted on May 26, 2025. The email included a CSV file listing the shared content, but when I check my Dropbox account, I no longer see any of the files or folders. The shared folder appears empty.

 

Unfortunately, I no longer have access to the original email account the folder was shared with, so I can’t request a fresh invite or get a new link. However, I’m still logged into the Dropbox account that received the shared content originally, and I do have the CSV file that lists all the file names and locations.

 

Is there any way for Dropbox support to help me recover access to those files or re-enable the shared links before the May 26 deadline?

 

These files contain photos I’d really like to keep, and I’m hoping there’s still a way to retrieve them.

 

Thank you in advance for any help or guidance.

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  • tomtom989898's avatar
    tomtom989898
    New member | Level 2
    7 months ago

    I got the same exact email just now an its legit from dropbox.com, you guys have been hacked.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi NAK, I've sent you an email, please could you reply to it when you get a chance?
    In the meantime, If there's anything else we can assist with, feel free to reply back here!

  • NAK's avatar
    NAK
    Explorer | Level 3
    7 months ago

    Hi jay. 

    I have several shared folders. I might have shared parts of this folder. But I was the owner of the folder. 

    I was not a member of a team. I don't even know how to become a team member and haven't heard of it before this incident

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hi NAK, were you part of a Dropbox team at some point, or were you a member of a shared folder that belonged to a Dropbox team?

  • NAK's avatar
    NAK
    Explorer | Level 3
    7 months ago

    I had the exact same thing happen to me!!!
    i recieved the exact same email on the 22nd of may, 2025. i was abroad and only got to my email now. the deadline date was the 4th of june and all my files are gone!

    i have no idea who sent me this email and how they deleted my files!

    trying to find a way to talk to an actual person at dropbox but have no idea how to do that.

    just searched the content of my email and reached this thread

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hm, that's interesting Brich.

    If you have a screenshot, feel free to attach it here in order for me to have a visual too.

    Just make sure to hide any personal info such as your email address. 

  • Brich's avatar
    Brich
    Explorer | Level 3
    7 months ago

    To clarify my dates are in the future, so nothing has been deleted.  Again I don't think this is a legit email but I will investigate further and yes it came from official Dropbox domain. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 months ago

    Hey Brich, let's jump right into this! 

    Did the email come from an official Dropbox domain? 

    Have you also checked your deleted files page, and events page like Hannah suggested above? 

    Let me know more, and we'll take it from there!

  • Brich's avatar
    Brich
    Explorer | Level 3
    7 months ago

    Are sure this is legit?  I just got a similar email and looks like a phishing scam.  

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