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Forum Discussion
I have a paid plan, but I had to sign up to login, now my account is empty, why?
Subscription or login issue- I have a paid subscription for dropbox. But out of the blue when I tried to login with the same email address as always, it prompted me to sign up. I have been a paying member for several years, but I went ahead and finished the prompts and signed up. Now, when I login, my dropbox has zero folders on it. They are all gone. I am still paying for the membership with no access to my files. Please help.
12 Replies
- Jay
Dropbox Community Moderator
Hi hbplawfirm, thanks for bringing this to our attention.
Are you certain that you're logging into the same account as before?
Were you part of a Dropbox team, or a personal plan?
This will help me to assist further!
I am certain it is the same account as before. It is a person plan with a subscription for additional storage. I only have one email address that I use for this at my work. But it is not related to a team.
are you able to research if I give you my email address?
I subscribe to Dropbox Plus
Email account: [Removed as per Community Guidelines]
Amount: $130.97
New space: 2 TB
Originally purchased July 2023 Is there a phone number or email address that I can reach out to help me get my folders back?charged by Dropbox on bank statement and upgraded via dropbox site directly in July 2023
- Jay
Since subscriptions are for one year until their renewal, was there any other purchase in July 2024?
yes, it renews automatically.
- Mark
Super User II
Originally purchased July 2023
Did you renew in July 2024? Dropbox does delete the data of users who are over account limits.
When did you last log in?
All support is via www.dropbox.com/support. There is no phone support.
Also, what is www.dropbox.com/events showing?
Is there a phone number or email address that I can reach out to help me get my folders back?
