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I have an issue when uploading scanned documents. Any insights?
I work for a company that uploads between 50-100 documents a day. The preferred method is scanning due to the increased image quality. There are between 1-5 people every day that would be uploading the documents at any given time. Just recently I realized that once the "save" button has been hit after a scan is made it takes a significant amount of time for it to be uploaded onto the Dropbox folder. There have also been many times where the documents never fully get uploaded. One severe example that happened was about 4-5 documents were uploaded and then nearly 24 hours later we saw none of them had finished uploading and were still working to finish. Many times this will happen but the upload will simply stop after a point causing the documents to not be saved onto our folder. We have over 2 TB left on the account so there should not be any problems with the amount of storage we have left affecting this.
Does anybody know why this has been happening and/or have any solutions to stop it?
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- Jane
Dropbox Staff
Spoiler- When you/your colleagues save a file on the Dropbox folder locally/ on your phone &c, does it get a green check mark on it after syncing (i.e. if you're working on your pc/Mac)? If yes, if you then log into the , is the file viewable on your ( ▶️ 🕸️)?
- If you see the newly added file on our website, please check whether it’s updated 👥 within the shared folder/link on the recipient’s as well.
The scanned documents are almost exclusively from the Dropbox app using the "Scan Document" feature. This is where the problem is occurring. The scans are not completely finishing their upload process and when they do they take around 2-3 minutes if you constantly keep the upload screen open watching it. As I stated before, there have been cases where the upload time is much longer as well as times where it does not even finish.
I am not sure whether this problem could be related to something on the desktop app, but I would imagine it does not since there is nothing to do with the desktop app at this point in the process.
As for collecting data on this, we almost exclusively use the iPhone app to upload the documents through the scan documents feature so there would not be any other data set to compare it to at this point.
- Jane
