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jaymann's avatar
jaymann
Helpful | Level 5
24 days ago

I renamed a folder of Paper docs and it got deleted after that. Why did this happen?

Hi

A few days I renamed my 'Paper Docs' to '_Paper Docs' so it would appear listed as first folder in Dropbox. It worked without issue.

However this morning when I tried to access my Paper files, they were all gone from both Dropbox and Paper web UIs.

I have years of documentation and my song lyrics there. It's super important for me.

Can anybody please help?

Thansk

 

 

 

 

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5 Replies

  • jaymann's avatar
    jaymann
    Helpful | Level 5
    24 days ago

    I found my folder under the "Deleted Files" section in the Dropbox web UI and restored it. The question is why it got deleted, and if it will happen again...

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    24 days ago

    Hi jaymann! Glad you were able to find your Paper docs and restore them.

    Did you also have a look at your Events page here? You may be able to find more details on why this folder got deleted this way.

    Let me know what you see.

  • jaymann's avatar
    jaymann
    Helpful | Level 5
    24 days ago

    Hi Nancy​ 

    The Events page says I deleted my 'Paper Docs' folder 4hours ago. This is not true, I was not working at my computer at that point. I think you should look into it

    Best

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    23 days ago

    Thanks for having a look! Can you also send me a screenshot of your Events page, to have a visual?

    Before the folder got deleted from your Dropbox account, do you remember if you made any updates (besides renaming it a few days ago)?

  • jaymann's avatar
    jaymann
    Helpful | Level 5
    23 days ago

    Hi Nancy

    You can see below, 7 hours ago was adding files I was scanning with my mobile. I did that for a while. I wasn't using my laptop until later. And more importantly, I didn't delete any folder or file at all as I was only using the 'Add to Dropbox' feature from my Android mobile.

    Best

     

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