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I see an older version of my Excel files - how can I get the latest one?
I have 2 excel files that I had saved on my dropbox account. This week I received a new laptop from work and when I opened the files they are a version from several months ago. Is there a way to get those newer versions? What did I do wrong that the files were not updated in my dropbox account?
Hi again, Dzulkiewski! If you check again the syncing status of your new device, does it say “Up to date”?
If yes, please open your local Dropbox folder there to make sure you see the correct and updated files.
If the old computer has synced everything to www.dropbox.com, then your new computer should be reflecting that, as well.
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Drop Box is there, but when I click on it the blue wheel spins and then stops.
- Megan
Dropbox Community Moderator
Hey Dzulkiewski, thanks for that!
However, keep in mind that for security reasons we don't have access to the link you provided, I'm afraid.
If you could send a few screenshots my way, that'd be amazing.
Here is a [removed per Community Guidelines] of what happens when I click on the dropbox links.
- Megan
Hey Dzulkiewski, would you mind sending me a couple of screenshots of your Windows device task bar, in order for me to have a visual too?
I tried that. Same result
I click the app icon, blue circle spins for 10 sec and then nothing.
Nothing
- Jay
Could you check the system tray again and see if there is an up arrow that could be hiding the Dropbox icon?
It does not
I've had the new laptop for 4-5 days now and today was the first time a popup menu appeared when I updated a file on dropbox.com that told me the change was made. I'm working with a few other files to see if they update from my laptop to the website and my phone
- Jay
Hi Dzulkiewski, there isn't an option to manually sync, since when the app opens, it should automatically sync the files.
Does the Dropbox desktop application icon appear in the system tray near the clock when you start up the app?
