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iPhone HDR hevc videos and Camera upload
Hi, but the videos taken with the new iPhone 12 are saved in a very bad quality, using Camera upload functionality from the Dropbox iOS app.
They are mov files (it should be hevc), the colors are all wrong (it looks almost black and white), and they are compressed (I would like to keep the original).
It doesnt seem there is an option like there is for photos to keep hevc format.
- Is it possible that the file is just a HEVC encoded .mov file, timefrancesco?
Most likely, the difference you see when you view the file in Dropbox is due to the way that the preview of the file is generated, rather than the quality of the file being affected during upload.
Can you try downloading one of these files on your Mac locally, to try and play the file there and see how it looks?
The settings for Camera Uploads would be for images, but you do have the option to retain the original format by selecting HEIC instead of the recommended JPG.
7 Replies
- Walter
Dropbox Staff
Hey timefrancesco; thanks for posting on our Community!
Can you please take a look at this Help Center article and let me know if it helps?
Thanks!Thank you Walter , sadly the article suggests to change the format, but I would like to keep the hevc format and be able to use the background camera upload capabilities.
Not sure if this is a limitation of iOS sdk, sadly for now I can only upload hevc using the mac.
On iOS they are always converted to mov and they lose their color depth as well as quality.
- WalterI see; thanks for clarifying that for me timefrancesco.
Can you please let me know if you get any different results if you try to upload those files manually through the (+) button?
