Forum Discussion

sadsad's avatar
sadsad
Explorer | Level 3
3 years ago

Lost all files on my Desktop folder on Mac during installing Dropbox!

Help! I lost all files on my desktop folder on Mac during installing Dropbox. The files on the desktop suddenly disappeared so I stopped the installing. I try to restart the computer. But my Mac sett...
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sadsad's avatar
sadsad
Explorer | Level 3
3 years ago

Hannah Nancy 

I read other community posts, I think this issue is a highly technical, require the support engineer's direct assistance. Can you connect me with them? Thank you!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi sadsad, thanks for the added info!

 

If you search inside your Finder for some example file names that you used to have on your Desktop, do you see any results pop-up? 

 

Also, you mentioned that the icon displays a different name. Which icon are you referring to? 

 

The app or online? Is it possible that you connected using a different account?

  • sadsad's avatar
    sadsad
    Explorer | Level 3
    3 years ago

    I see some folders in my Finder, but they are now empty inside.

    Attached is a screenshot from the event pages. The icons I mentioned are located next to each event.

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey sadsad, I'm afraid that if the backup was interrupted and the files never made it to Dropbox, there's no way to restore them from Dropbox.

       

      Did you check the backups page that I mentioned before? What do you see there?

       

      Have you also checked your Trash, to see if you can find anything?

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