Forum Discussion

sadsad's avatar
sadsad
Explorer | Level 3
3 years ago

Lost all files on my Desktop folder on Mac during installing Dropbox!

Help! I lost all files on my desktop folder on Mac during installing Dropbox. The files on the desktop suddenly disappeared so I stopped the installing. I try to restart the computer. But my Mac sett...
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sadsad's avatar
sadsad
Explorer | Level 3
3 years ago

I see some folders in my Finder, but they are now empty inside.

Attached is a screenshot from the event pages. The icons I mentioned are located next to each event.

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey sadsad, I'm afraid that if the backup was interrupted and the files never made it to Dropbox, there's no way to restore them from Dropbox.

 

Did you check the backups page that I mentioned before? What do you see there?

 

Have you also checked your Trash, to see if you can find anything?

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