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Forum Discussion
Lost File Folder
Hi,
I lost my files in Dropbox. I was just doing some antivirus cleanup and when I checked my dropbox there was an error occur so I tried to uninstall and install again the app, when it wqs done installing all my folders and files are gone 😭 please help me.
4 Replies
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- Walter
Dropbox Community Moderator
Hey vevenjuanir, sorry to hear about your missing files.
Can you have a look at your events page and let me know if you see any signs of them there?
This is the place where all uploads, edits, and deletions are normally logged so it's a good starting place.
Let me know of any updates!
- Hi,
There is no sign. Pls I need your help. - Hannah
Hey vevenjuanir, sorry to jump in, but if you go to this page, do you see your files?
- Rich
Super User II
vevenjuanir wrote:
There is no sign.Are you sure you're signed in to the correct account? If the Events page is empty it would usually indicate that you're signed in to a new, empty account which has no activity. Make sure you signed in using the same email address that you were signed in with before you reinstalled.
