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sheralee's avatar
sheralee
Explorer | Level 3
7 years ago
Solved

Missing Files and cannot find Event Link

I believe I am a Basic member - didn't realise this would leave me without any of my files if they went missing...! I have uploaded 18 files over the last 6months and they were alwasy ok until I checked last time and nothing.....It is over 30 days since I had previously checked so I'm mad and sad that perhaps I have lost them forever...

Can't find them using any of the suggestions for file recovery and I don't have an event name to then ask support to help so HELP!!!!!!

Delete
Dropbox Basic
restore
  • Lusil's avatar
    Lusil
    7 years ago

    Hey again, Sheralee. 

    Sorry to hear that you're still having trouble with this. I've sent you an email to the email address that's connected to your Forum profile, so please check your inbox for my latest message. 

    Looking forward to hearing back from you!

5 Replies

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hi there, sheralee. 
     
    Initially, I wanted to mention that if you’d like to find out more details about what occurred to content in your account, you can navigate to your events page. Furthermore, please remember that Dropbox doesn’t delete your files, irrespective of your subscription.
     
    Spoiler
    As per recovering deleted files, please bear in mind that if you have a Dropbox Basic/Plus account, you can recover any file or folder deleted in the last 30 days, and if you have a Dropbox Professional/Business account, you have 120 days, instead. If you’re not sure which plan you’re currently under, you can have a look under your Plan tab. 
    In any case, if you can’t find the files in question and, since each Dropbox account is associated with an email address, could it be that your files are located in a different account under a different email address? You can check which email address is connected to the account that you’re looking at from the following:
    If you’re still having trouble with this, due to account-specific info required on this matter, we’d have to move this discussion to email, in which case I can contact you to the email address associated with your Forum profile. 
     
    Let me know what you find! :grin:
  • sheralee's avatar
    sheralee
    Explorer | Level 3
    7 years ago

    Thank-you Lusil! I see most of my files now on the Event page link  I did have them all in a folder and renamed so the event page ones are a bit messed up! I didn't use anohter email address so that's a bust BUT how do I restore these files as no restore button comes up when selecting each file...?

    sheralee wrote:

    I believe I am a Basic member - didn't realise this would leave me without any of my files if they went missing...! I have uploaded 18 files over the last 6months and they were alwasy ok until I checked last time and nothing.....It is over 30 days since I had previously checked so I'm mad and sad that perhaps I have lost them forever...

    Can't find them using any of the suggestions for file recovery and I don't have an event name to then ask support to help so HELP!!!!!!

     

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Glad to hear that you were able to find the files, sheralee! 
     
    Can you locate the files in your deleted files tab by any chance? Are you able to follow the instructions outlined in this article?
     
    If you’re having trouble, please let me know and we can take this discussion to email, as mentioned in my previous reply. 
     
    Let me know how it goes!
  • sheralee's avatar
    sheralee
    Explorer | Level 3
    7 years ago

    Hi again

    No I can't find the files in my deleted files tab as tried that ...I'm happy to have this discussion via email...I have a few more questions abd challenges downloading them back from teh events page etc.

    Thansk so much

    Sheralee

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey again, Sheralee. 

    Sorry to hear that you're still having trouble with this. I've sent you an email to the email address that's connected to your Forum profile, so please check your inbox for my latest message. 

    Looking forward to hearing back from you!

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