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freixas's avatar
freixas
Explorer | Level 3
8 months ago

My file updates were not saved to Dropbox and my computer crashed in the meantime.

My computer crashed, and the files I have been working on all day are not saved. I can see a May 6th version, but nothing from today, even though I recall saving twice. Do you have any idea what can ...
edit
File access
restore
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

I’m sorry to hear about this, freixas​.

Can you clarify which Dropbox platform you were using to edit your files? Was it www.dropbox.com or the desktop app on your computer? 

If you were using the desktop app, I’d like to know its current syncing status. 

Finally, since I understand you've already checked the version history of your files, I'd suggest having a look at your Events page, too (if your updates synced to our servers and your web account at any point, your Events page should show it).

Let me know what you find.

  • freixas's avatar
    freixas
    Explorer | Level 3
    8 months ago

    i do not know the syncing status bc the icon at the top right  is nowhere to be found... and they send me some literature and could not understand what to do. i have some files synced with my computer so I do not work online. the one I lost is one.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      Hi freixas, if you don't see any file updates on the site, and the Dropbox icon isn't visible, then it's possible that the app wasn't running, and files weren't syncing.

      Do the files in Finder (since it sounds like you have a Mac device) have any sync icons on them?

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