Forum Discussion

Simoneo's avatar
Simoneo
New member | Level 1
11 months ago

My files are gone since my account was over quota, and now I can't locate them.

I am a hard-working individual barely making ends meet…and use free Dropbox storage to save very important docs like children’s medical records, bills and other things I don’t want to lose. I can’t a...
Delete
restore
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi there, Simoneo sorry to hear about that!

I'd suggest checking your events too, and your shared page, in the case that the files were shared.

Also, when was the last time you saw your files when visiting your account online, and did you use the app to update them and upload them to your account?

I'm asking because if the missing files weren’t syncing due to the low storage in your Dropbox account, then it wouldn’t be possible to recover them from the site. 

If they never made it to our servers, you may need to be looking for them locally on your device, be it in their original locations or your trash can. It might be possible to recover the files from the local machine from the recycle bin, or using a third party app or service to do so. Feel free to also have a look at this older thread.

I'll be waiting for your updates!

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