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My Dropbox account went over-quota, while syncing, and my folders are now empty.
Hi,
I transferred multiple folders and files to my basic account, and everything appeared to sync correctly. However, once my storage limit was reached, I stopped seeing the files β the folders looked empty on my computer.
Although I deleted a significant number of files to free up space, the folders still appear empty. Even when I select "Make available offline" and see the green checkmark, the contents don't show up locally.
I'm not sure if the files are stuck in the cloud or if there's a sync issue preventing them from appearing on my computer.
Can someone please advise?
Thanks,
Natali
If the account was over quota, then it means that any new files, or edits to files, wouldn't sync these changes to the Dropbox site, meaning that there would be no history for Dropbox to recover the files from.
Since there doesn't appear to be any history in the system, likewise there wouldn't be any history for our team to recover files on our end.
17 Replies
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- Mark
Super User II
Hi :)
Do you see the files at http://www.dropbox.com/home ?
No :-(
- Nancy
Dropbox Community Moderator
Hey Natali, can you clarify how you uploaded your files/folders to Dropbox exactly? Did you drop them in the local Dropbox folder of the desktop app? Or did you add them directly via www.dropbox.com?
If you go to your Events page here, can you see more details on what may have happened perhaps?
Finally, can you still see your files in their original location, the one they were saved in before uploading them to your Dropbox account?
I added the files locally, and I saw them appear on Dropbox.com. I can see all the folders and many of the files I uploaded, but some folders are now showing up as empty.
I see the events: "You added the folder Pics from Redis", "You added buyme and 3 more folders".
but as I said most of them are empty now.- Nancy
Hmm, I see. Do you remember any names of files that youβre now missing from your folders?
If you do, please use the search bar on www.dropbox.com and let me know if you get any results.
Other than that, have the files disappeared from your desktop app, as well?
Yes, I searched them - nothing.
It disappeard from all places.- Nancy
How about your Deletes files page here? Have you already checked it?
Regarding your Events page that we mentioned above, you don't see any deletion event there either, correct?
Nothing on delete files.
Events - no deletions.
Is there a chance that somehow the files were added without the content (eventhough I remebering seeing them)?The last files were uploaded on June 10th.
No, they were not shared folders.
