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Forum Discussion
My files are missing. How can I recover them?
Hi there, I missed a large amount of files in a few folders (photos and videos mostly) from my Dropbox. I have them synced to my Macbook. I didn't delete any of them and this morning they just disappeared. I checked the the "Events" page on Dropbox web, and there was no indication that I moved or deleted my files. There were not in trash either. Please help!
42 Replies
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- Walter
Dropbox Community Moderator
Did you also take a look at your sharing tab by any chance yanit?
Hi Walter, I just checked and the folders are not there.
- Walter
I see, thanks for checking that out for me yanit
If you made sure that you're looking at the correct account, we can reach out via email to have a further look internally at this point.
While I cannot promise anything, I'll be happy to investigate this further for you.
Yes, I'm looking at the right account. If you could look into it, that would be great. Thanks so much.
Hi Walter, my issue has not been resolved but it is marked as done and I'm no longer able to see the ticket. Can you pls advise?
Oh right, sorry, I just replied to that email. Thanks!
- I am missing hundreds of files from one of my Dropbox folders. I upgraded to talk to support and it won’t let me submit a request. How do I go about getting these files back?
- Hannah
Sorry to hear about your files missing, Gothdolphin.
When was the last time you accessed those files?
Did you check your deleted files page and your events page, to see if you can locate them?
If they were shared, try checking your shared page as well.
Let us know what you find.
