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anonymous's avatar
anonymous
5 years ago

my files disappeared.

I installed the dropbox on my MAC and it automatically uploaded some files. However when I entered the dropbox, it is not there. it is an important file and I cannot miss it. Can someone help me? ...
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2rerik's avatar
2rerik
Explorer | Level 4
2 years ago

I had access to my account and files a week ago

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update, 2rerik.

 

Was your account always an individual one, or were you a member of a Dropbox Business team?

  • 2rerik's avatar
    2rerik
    Explorer | Level 4
    2 years ago

    It's always been a individual private account. 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey 2rerik, based on everything you mentioned, it sounds like you indeed accessed a brand-new account. 

       

      If you have more than one email address, could you check the rest for any Dropbox-related emails there?

       

      Do you have any other connected devices to check there?

      • 2rerik's avatar
        2rerik
        Explorer | Level 4
        2 years ago

        All my files are gone on the computer, phone and all devices unfortunately. 
        I only had one active account on dropbox with one email adress (my private emailadress).

        It seems like my account is totally deleted and gone. It's crisis, had all my personal files there.. 

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