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michaelytt's avatar
michaelytt
Explorer | Level 4
28 days ago
Solved

My version history is missing.

Device Dell Desktop Operating System/Browser (if using the web) Windows 11 Dropbox App Version (if using the app) Current I justed edited a jpg and want to restore an earlier version. Before t...
Delete
restore
Web
  • Mark's avatar
    Mark
    26 days ago

    If the file was deleted the linked event with it is also removed, so, that would explain that :)

    Pleased you found it!

    michaelytt wrote:

    How do I access events from my Drop Box account? I only seem to be able to access that from the link in your post.

    The only way is via that link I'm afraid. Dropbox have really unhelpfully removed it from the menu optuons. 

michaelytt's avatar
michaelytt
Explorer | Level 4
27 days ago

Walter,

I am definitely looking at the correct file. I tried another browser, and I went to the events page from No.17, and I can't restore it from there either.

Thanks for your suggestions, but no luck. I really need the original version of this file. It has been sitting in my DropBox account for 10 years!

Michael

Mark's avatar
Mark
Icon for Super User II rankSuper User II
27 days ago
michaelytt wrote:

Why can't I restore my file?

How long ago did you edit the version before this one? 

Dropox doesnt keep version history longer than 30 days (or 180 if paid). 

So, if for example you edit a file in Jan, then today edited it again (in Nov) and then wanted to restore to the Jan version you couldnt as it is over 180 days old. I know that sound totally illogical and bonkers but thats how it works. It also didnt USED to work this way, but, has done for a few years now. 

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