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Newest version lost!
We have a document that we work on every day. We have it on autosave so it saves automatically few times pr day. All of a sudden this morning it restores to a version from may 3rd and everything happening since then is lost! Anyone had this experience and can help with the solution. When going to the restoring page it only shows the version from may 3rd. Very strange.
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Yes! I've had this happen twice - once with a Microsoft Excel file which was shared, and once with a Powerpoint file which wasn't. Lots of saves in both cases, but somehow all of the changes got lost (that's days of work in the first case - 'only' five solid hours of urgent work in the second). And yep, the only version on offer was the reverted one. Very upsetting and extremely inconvenient.
But one clue I have is that in the second case (and quite possibly the first), there had been a software crash. (The file was being edited by Powerpoint in Office 2011 for the Mac, and the file type was the older '.ppt'). And my thought afterwards was: maybe, as Microsoft Office does its autosaves in weird ways and then has to 'recover' the document after a crash, the temporary files that it uses to do it were NOT being saved on Dropbox, or at least something about Dropbox meant that they didn't get used in the file's recovery - so that Office couldn't/ didn't recover the file as it should, and instead Dropbox replaced it with the last 'healthy' version.
I would really appreciate somebody from Dropbox looking into this urgently, as I and my colleagues are now resorting to working offline on important Office files and then only copying them back to Dropbox after saving and quitting - which loses half the value of having Dropbox so seamless in the first place. (What's my subscription fee for, exactly?)
I'm not seeing any replies to this or similar posts. Does Dropbox staff monitor these questions?
I'm having the same problem:
I enter new data into an Microsoft Excel spreadsheet every few days. I store it in Dropbox. Each time I open it from Excel 2010, add my new data, save, and close the file.
At the end of July (2016) I opened the file as usual. Everything I'd entered from June 22 on was gone. To try to retrieve the data, I did the following:
1. I checked the file folders for possible other files, such as an unclosed Excel copy
2. I checked my laptop to see if it contained a copy in the local Dropbox folder that was newer
3. I checked the Web version on Dropbox. Only the June 21 version was there.
4. I checked for previous versions. There are zero intermediate versions! It's as if I never entered and saved anything all those dates in July. What happened to the daily saves? I have no way to get that data back.
Each time I started my computer for previous dates, the Dropbox icon in the tray said that all files were up to date. Each time I started Excel to enter new data, the latest data was always there--until this last time.
Two things were new since I opened the file last with good data:
* I upgraded both machines from Windows 8.1 to 10
* I upgraded Dropbox from Basic to Pro
After upgrading each machine to Windows 10, Dropbox had put up a message saying I could not sync my files until I reinstall Dropbox, which I did. I assumed I needed a Win 10-compatible version of the main program.
Now it's all lost. I am afraid to look at all the rest of my projects and want to know how I can trust Dropbox. What am I spending my money for if Dropbox loses my old versions?
Both local copies and the cloud copy have been rolled back to a month-old version and all intermediates have disappeared. Trying not to panic.
Did Dropbox cloud have a problem with backups and restores? How do I get this data? Who do I call?
