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Steph333's avatar
Steph333
Explorer | Level 3
3 years ago
Solved

Save As M4A not working

Hi, I have several videos (*.mp4) saved in my Dropbox. Using the menu on the right, I can successfully save the files as *.mov, *.mp3 and *.wav. However, when I try saving the file as *.m4a it doesn't work. Loading appears at the bottom of the screen. Then Automatically saving your file as audio appears.... but it goes on forever and never finishes. Can you please help?

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  • Hannah's avatar
    Hannah
    3 years ago

    I see, thanks for the update and the screenshot, Steph333.

     

    I'm afraid that this is a known limitation. Files larger than 100 MB cannot be converted at this time.

     

    Sorry for any inconvenience this might cause.

     

    If you need anything else, please let us know.

3 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Steph333, thanks for bringing this to our attention.

     

    Are you seeing the option to convert an .mp4 file into an .m4a one? Would you mind sending us a screenshot showing this option?

     

    Also, how large is the file in question? Is it larger than 100 MB?

     

    Let me know and we'll go from there.

  • Steph333's avatar
    Steph333
    Explorer | Level 3
    3 years ago

    I am seeing the option (screenshot attached) and the file is larger than 100 GB.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I see, thanks for the update and the screenshot, Steph333.

     

    I'm afraid that this is a known limitation. Files larger than 100 MB cannot be converted at this time.

     

    Sorry for any inconvenience this might cause.

     

    If you need anything else, please let us know.

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