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Solved
Search not working
Dropbox search can’t find anything. The files, however, are there. How can I make Dropbox find them or reindex them???
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️
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- Desktop app and mobile iPhone app can’t find a single file. (The mobile app, which I had been using exclusively, used to find everything.) I can, however, find files using a simple Windows explorer search.
- Lusil
Dropbox Staff
Are you running the latest versions of the mobile app and the desktop app?
Also, could you make sure that there there are no pending updates on your devices? - All programs up to date, rebooted, no pending updates.
- Solved. Miraculously the search tool is finding files again after going on an unexplained weeks-long holiday.
If anyone else experiences this problem, try waiting it out. 🤷♂️ Search is not working for me on my Mac with one file (codes.xls). The file is password protected but it has ALWAYS shown up in search. First, the file did not show up in search on my Mac, but the file is listed in its folder. I've gone to the folder. It is still there. I can open the folder. The file and data are intact. It has not been deleted, mistakenly or intentionally. But the file does not show up when I type the exact name, with or without the file extension, in the search box. I have screenshots. This seems inconceivable to me. It's a computer. Thanks for any help. I have deleted and reinstalled the dropbox app on my Mac. Same result.
- Welcome to the glitchy world of search!! Wait a week.
Maybe it’ll fix itself. Same issue for me. I just found out that the search function is worthless. With the app and also through the Dropbox website, I am not able to find any file, although if I navigate manually through the folder structure, all files are there. I have been using Dropbox for many years and this is the first time this happens to me.
As I am away, I do need to be able to work without a desktop computer, so I rely on being able to work with my files using my iPad and iPhone.
