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MikkoS's avatar
MikkoS
Explorer | Level 3
3 years ago
Solved

Signed up for a trial then my files disappeared

I signed up for a trial a few weeks ago and during that time I noticed that my files prior to that went missing. I have zero recollection that it happened. It's not in the deleted bin either. Need he...
Delete
Dropbox Basic
File access
restore
  • Hannah's avatar
    Hannah
    3 years ago

    Hey MikkoS, welcome to our Community.

     

    Starting a trial wouldn't affect your files in any way, but let's see what we can find.

     

    Do you see relevant events, when you go to your events page here?

     

    Have you also searched for the files through the search bar in your "all files" page?

     

    Let me know what you find.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey MikkoS, welcome to our Community.

 

Starting a trial wouldn't affect your files in any way, but let's see what we can find.

 

Do you see relevant events, when you go to your events page here?

 

Have you also searched for the files through the search bar in your "all files" page?

 

Let me know what you find.

Rashard's avatar
Rashard
New member | Level 2
2 years ago

Im gfoing through this same thing and cant figure it out

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Rashard, sorry to see that your files are also missing.

     

    Have you checked your deleted files page and your events page, to see if you can find the files?

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