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Storage says it is full, but it is not
Hi,
I'm new to these forums, so please bare with me.
I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time saying I am almost out of storage. No one else on my team sees this when they log in. I did previously have a large folder with a lot of images in it, however I have completely deleted that as well as deleted it from the trash.
When I click on the plan page, here is what I see:
Personal Dropbox spaceUsing 1.93 GB of 2 GB
Regular files (0 bytes)
Shared files (1.93 GB)
Unused space (74.18 MB)
I would love to speak with someone at DropBox directly, but it does not look like that is an option.
Can anyone please help?
Thanks in advance!
Hi jen2fe
You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team.
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On the "plan" (https://www.dropbox.com/account/plan) page, I see this:
"Your Personal Dropbox account is fullUsing 3.25 GB of 3.25 GBRegular files (3.25 GB)Shared files (1.41 MB)"But the Dropbox folder on my computer contains only 270 Mb.-- D.R.I found the apparent problem.
Dropbox was trying to sync a large hierarchy of files to the Dropbox (probably because I copied it there by mistake).
It ran out of space before syncing completed, and the partial copy was invisible in my computer's file system.
Using the Dropbox website, I was able to erase the partial copy. (I stopped syncing before doing this, then restarted syncing after).
Everything seems to be back to normal now.
Thanks to those who responded to my query!
I was told I was out of storage space. I deleted a ton of files. I know I'm under the limit, but Dropbox shows I'm still out of space. I'm the only user on this account, so it's not shared with anyone, unless they are referring to the different devices I'm using on this account. Anyone else with this issue? How did you resolve it? Thanks
- Mark
Super User II
Hi Frustrated15
Does www.dropbox.com/account/plan show you as being under storage?
What is the exact error message you get?
Hi there...where do I find that info. Sorry. I'm not finding this dropbox site very user friendly.
- Walter
Dropbox Community Moderator
Hey Frustrated15, you should be able to see your account's quota under your account's plan tab.
Let us know if you have any other questions.
Using 642MB of free 2.75GB. Even so, synching stopped and bell message suggests upgrading because I've gone beyond the free limit. Why, I've not gone beyond the free limit?
- Megan
Hi dtdoupe, I'd be happy to help you!
Can you send me a screenshot of the message you got? Also, what does your plan page right here, show?
Let me know more, and we'll take it from there.
Hello.
I am a free account user with just the basic 2 GB of space, and recently I earned the additional 1.38GB by finishing the tasks (like referring friends).
The thing is, according to one of my members, who can edit and upload files,
Dropbox says it's full and she cannot add any file, even though there is 1.38GB unused space. (Screenshot as below)
Plus, I have enough space in my computer and drive as well.
Could someone help me? Thanks in advance!
ā
- Megan
Hey SJKWAK, let's get into this!
Do you get the error, or is it your member that gets one? Do you share a folder with her?
Keep in mind, that even though your Dropbox account might be having enough space, when you share a folder with someone they would also need to have adequate space on their account.
A Shared folder takes up space on both the recipient and the person that shared it.
Keep me updated!
