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Storage says it is full, but it is not
Hi,
I'm new to these forums, so please bare with me.
I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time saying I am almost out of storage. No one else on my team sees this when they log in. I did previously have a large folder with a lot of images in it, however I have completely deleted that as well as deleted it from the trash.
When I click on the plan page, here is what I see:
Personal Dropbox spaceUsing 1.93 GB of 2 GB
Regular files (0 bytes)
Shared files (1.93 GB)
Unused space (74.18 MB)
I would love to speak with someone at DropBox directly, but it does not look like that is an option.
Can anyone please help?
Thanks in advance!
Hi jen2fe
You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team.
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It says my storage is full. However, I have only about 500MB of small files remaining in my DropBox. Where are all the other "hidden" files? How do I remove them? I have moved all of my documents out of DropBox and I'm between projects and customer folders have all been cleaned out as well.
- Mark
Super User II
Are you using Dropbox backup?
No.
Seems like files are hidden. I backup a website. However, I've gone in to my DropBox folder and pulled them to the desktop. I have gone through most of my folders and haven't seen anything more than a few hundred megabytes. DropBox is reporting 10GB used. Not sure how to clean out the misc. other stuff. "hidden"
- Mark
There wont be hidden files except the backups page.
Everything that is sync'd to your account shows at www.dropbox.com/home - there is no way to 'hide' things from the web page.
If you pull them out and put them on the desktop are they still "linked" and counted in the storage space? Even though they are out of the DropBox folder?
I am having the exact same problem and have been looking for help on this forum for a couple of days now, but to no avail. All of my files are removed from dropbox. There were no backup files visible. Just now I added a small backup to desktop in the hopes that might do something, but that is just a few kg of data. I still see nothing in backup, and the program says all of the space is taken up with non-shared files. What is wrong? It seems like a general dropbox glitch since a lot of people on this forum are experiencing the exact same thing. I have posted twice but my queries have gone nowhere.
Dropbox was reliable for years. Now I have to tell everybody that I can no longer use it with them.
- Megan
Dropbox Community Moderator
Hi dhkaplanoh & dhicksonjr, how are you today?
Can I send you an email, in order for us to have a closer look into it?
Keep me posted, and we'll take it from there!
Yes, please send me an email. I would love to get this resolved.
Ok.
That would be fine.
Dwayne
- Hannah
Hey dhkaplanoh and dhicksonjr, before we send you an email, can you also check whether it's a shared folder that might be taking up your space?
Shared folders count against the quota of all the members accessing them, so make sure to check for that too.
If not, let me know and I will email you!
