Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
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Storage says it is full, but it is not
Hi,
I'm new to these forums, so please bare with me.
I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time saying I am almost out of storage. No one else on my team sees this when they log in. I did previously have a large folder with a lot of images in it, however I have completely deleted that as well as deleted it from the trash.
When I click on the plan page, here is what I see:
Personal Dropbox spaceUsing 1.93 GB of 2 GB
Regular files (0 bytes)
Shared files (1.93 GB)
Unused space (74.18 MB)
I would love to speak with someone at DropBox directly, but it does not look like that is an option.
Can anyone please help?
Thanks in advance!
Hi jen2fe
You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team.
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I keep getting emails telling me my Dropbox isn’t syncing and is full but I’ve deleted all files and there is nothing in backup! Driving me nuts. Before I delete Dropbox altogether does anyone know what’s causing the emails?
thanks in advance
Raymondo
I am trying to access folders on Dropbox and I get a popup saying my Dropbox is full. Only 761 MB of my 2 G are used. The popup is telling me to buy a subscription. How can I fix this? Thanks
- Hannah
Dropbox Community Moderator
- Rich
Super User II
Upstate Cate wrote:
I am trying to access folders on Dropbox and I get a popup saying my Dropbox is full.
Are these shared folders that you've been invited to? If so, how large are then and do you have enough space in your account to cover the addition of the shared folder?
- Same problem. I did that and I have 761.4 MB used.
- Jay
Hi Upstate Cate, how large is the shared folder you're trying to add to your account? Does it make your account overquota when adding the 761.4 MB from your existing files?
Hi Hannah, many thanks for responding. The space usage shows as 0 bytes used out of 2 gigabytes. As far as I’m aware I only ever set up 1 Dropbox account but will see if I can find any evidence of an old one by looking back through my emails to see if I can find anything.
Watch this space!
Raymondus
It shows I have barley used my available space, but no matter what I am told I have no space. I've permanently deleted everything I've trashed and slos every single item i've had shared. I went to "all files" and now only have 3 items taking up little space.
- Hi,
I had been receiving emails and now I also get the notification while on the Ap and desktop version
