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The account looks like it has started from scratch, all files missing
Help! A couple of weeks ago, I uploaded some new documents to a new folder and also deleted some documents from an old folder. I had not used the account for about four years. Now when I log in, there is nothing there anymore, but some start-up instructions and a couple of invitations to shared folders (that I don´t recall seeing a couple of weeks ago). I really need those missing files! Can I have a parallel account somehow? I only have one possible e-mail address. How can I find out if I have more than one account?
11 Replies
- Walter
Dropbox Staff
Hey there LinnLukschandl - sorry to hear about your missing files.
When was the last time you remember seeing those files or folders on the website?
Do you see any signs of them in your deleted files page or the events page by any chance?
Let us know more and we'll take it from there.Hello,
Something very sad has happened to me too. I formatted my phone, and when I logged back into my Dropbox account, all of my files and photos from the past six years have disappeared. I accessed these files until some months ago, but now I can no longer access them. My account appears to be completely empty. I have lost all of my very important photos and documents. How can I recover them? I am using the same login and email, but the files are no longer there. They are very important to me, and I urgently need to recover them.
Thank you.
Hi! I googled other people's problems and also found the events and deleted options, but no, there is no movement at all. I also cannot see any emails from Dropbox this year in my gmail inbox. I used and uploaded to my "other" account about two-three weeks ago. The content seemed completely different then (I had some old files and added some new files). The account I access now also has some old invitations to share, but nothing I have uploaded myself.
- Hannah
Hey LinnLukschandl, do you remember the exact date and names of the files you uploaded?
If so, we could send you an email, so that we can search your account internally, to confirm whether these files were ever uploaded to this account or not.
