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Tyto's avatar
Tyto
Helpful | Level 6
2 years ago
Solved

Unable to select multiple photos that are on different rows under Large grid and Grid views.

When I'm logged into my own Dropbox account through the website, I am not able to select multiple photos that are on separate rows under "Large Grid" and "Grid" views.

The "List" and "Large List" views function correctly, but are not useful since we need to be able to see the images.

 

Others on my team have experienced the exact same issue. The images we are trying to select are in folders saved to our own account.

This issue is making it impossible to efficiently delete/download batches of photos from a folder, any help is appreciated.

 

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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everyone,

     

    Thanks for reporting this issue. It is still affecting some users at this time. Our Engineering team is aware and working on a fix. In the meantime, you can select a different view as a workaround. We will provide an update when we have more information.

     

    Thanks,

    Ben

22 Replies

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  • TN4's avatar
    TN4
    Helpful | Level 5
    2 years ago

    Seems to be working now!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for keeping us updated on this, TN4!

     

    Are you still having this issue GloriMM and fossor or is it working for you as well?

  • fossor's avatar
    fossor
    Helpful | Level 6
    2 years ago

    Selecting files across grid rows does work for me now.

  • GloriMM's avatar
    GloriMM
    New member | Level 2
    2 years ago

    Multi image selecting is functioning again.   Thanks for correcting.  

  • BenDBX's avatar
    BenDBX
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi Everyone,

     

    Thanks for reporting this issue. It is still affecting some users at this time. Our Engineering team is aware and working on a fix. In the meantime, you can select a different view as a workaround. We will provide an update when we have more information.

     

    Thanks,

    Ben

  • Isabel C.7's avatar
    Isabel C.7
    Helpful | Level 5
    2 years ago

    I am still having the same problem. I have an hp laptop.  Does DropBox have an app for Windows 11?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Isabel C.7, thanks for posting here! 

     

    Yes we do. You can find and download our app here. 

     

    If you need anything else, let me know!

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Isabel C.7, can you give me some additional info on this, please? 

     

    Are you referring to the initial issue mentioned by the OP? If so, keep in mind that we're still looking into this, as Ben, our Community Manager mentioned above. 

     

    We'll definitely update the thread once we have additional info!

  • Tyto's avatar
    Tyto
    Helpful | Level 6
    2 years ago

    Hi Megan, on my account Multi-image selecting in grid view is functioning correctly again.

    Thank you for your attention to this issue!

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