We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

getho's avatar
getho
Explorer | Level 4
3 years ago

You removed your access to the shared folder

Dropbox event > you removed your access to the shared folder. 
I didn't.  I took screen shots to prove it was a shared folder, owned by me. 
I added a test folder online
Moments later dropbox sent a notification that one of the folders in that folder had been deleted.  It hadn't.  It was still there, both online and locally.
I checked events and saw that access had been removed. Sure enough the folder had lost its share icon locally and permission online were "only you"

Trying to get this sorted via chat and tickets, but I'm continually getting the "you must be holding it wrong" level of tech support. Its maddening.

Last week I booted the PC with the drive containing the dropbox folder offline. Since then it's been a total nightmare.  I'm not saying its cause, but its correlated.   If that is the cause, dropbox needs some robustness added to it's systems.  

Why Am I losing these shares? Is there a way to restore it? Many of my clients are not tech-savvy.  I literally had to install and configure dropbox at their premises. This isn't a small problem, its going to cost me days of faff.   

 

24 Replies

Replies have been turned off for this discussion

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!