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Forum Discussion

jay h.5's avatar
jay h.5
Helpful | Level 6
2 years ago
Solved

“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app

Running iOS 17.3, just updated.   When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet...
Error Messages
iOS
Mobile
sync
upload
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi everybody,

     

    As many of you have noticed, we implemented a fix in our updated version 362.7

     

    Feel free to reach out if you're still having issues.

     

    Thank you!

    Sam

     

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Freelancerjourn - sorry to jump in here, but I just followed up via email so please have a look at your inbox and we'll take it from there.

jay h.5's avatar
jay h.5
Helpful | Level 6
2 years ago

Walter,

 

There's nothing substantive from you in my email. I checked spam.

 

Jay

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey jay h.5, you'll soon be getting a reply from Nancy, so keep an eye on the email chain.

    • Ant P86's avatar
      Ant P86
      Explorer | Level 3
      2 years ago

      Hello, 

      I am literally experiencing this same issue as well. I am getting the exact same error code when trying to upload files from my Iphone into drop box. I can upload photos from my Mac Book to drop box with no problems, but my Iphone will not work either. I get the same error code as the above customers.

       

      • Ant P86's avatar
        Ant P86
        Explorer | Level 3
        2 years ago
        Yes I can, is there an email I can send the screenshot too?
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Ant P86 - sorry to hear about this. 

     

    Could you clarify your device's OS version and walk us through the exact steps you take to do this?

     

    A screenshot of the exact error you're getting would be much appreciated.

    • Ant P86's avatar
      Ant P86
      Explorer | Level 3
      2 years ago
      Yes I can is there an email I can send the screenshot too?
      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the additional information and cooperation so far Ant P86 & TacoMeNow - much appreciated.

         

        Would it be OK if we sent you an email from our end to investigate further with device and account specific information at this point?

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