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jay h.5's avatar
jay h.5
Helpful | Level 6
2 years ago
Solved

“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app

Running iOS 17.3, just updated.   When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet...
Error Messages
iOS
Mobile
sync
upload
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi everybody,

     

    As many of you have noticed, we implemented a fix in our updated version 362.7

     

    Feel free to reach out if you're still having issues.

     

    Thank you!

    Sam

     

TacoMeNow's avatar
TacoMeNow
Helpful | Level 5
2 years ago

Chat support agent Devin placed Apple under the bus and advised I reach out to Apple.

 

It was noted "since the problem is only on Safari and you did not encounter the issue with other browsers, that proves that it is not a Dropbox issue. Clearing your cache and restarting your device are the only troubleshooting steps that we can offer for this case since the problem seems to be outside of our scope."

 

Seems with others reporting similar troubles this issue may lie with Dropbox app on iOS 17.3. What do you advise?

Drkeene's avatar
Drkeene
Explorer | Level 4
2 years ago
Also on Firefox
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Drkeene - thanks for joining the discussion and also sharing your workaround to use a different browser. 

     

    Let us know if you have anything else to add! 

  • Drkeene's avatar
    Drkeene
    Explorer | Level 4
    2 years ago
    Will do
  • Drkeene's avatar
    Drkeene
    Explorer | Level 4
    2 years ago
    iPadOS 17.3 my recent update does not have a problem. Model A2603.

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