Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet...
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
If I send the pdf file to myself by email (in the same window), it arrives fine.
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey everyone, thanks for posting your experience with us.
Can you please make sure you are all on the latest version of the Dropbox app on your devices?
Also, which version of Safari are you using that's giving you this issue?
Using an iPad Pro. I can’t find the exact versions of Safari and Dropbox, but I made sure they are the most recent available. For me this started with the last iPad OS update. I can save by going to Files and then choosing Dropbox. But not directly to Dropbox.
thank you in advance for your assistance
I can confirm that I am running the latest version of both Dropbox and Safari on my iPad Air. I keep my apps update and go to the App Store every day to see what apps have updates. For me, this issue started last week when iPad OS 17.3 was pushed out.
this is the window that opens when i try to save a page on safari to dropbox. I am using an iphone 15pro with the latest software .... ios 17.3 with the latest safari (i cannot see the version but it is the last one that loaded with ios 17.3). I also have the latest version of dropbox version 362.5.2 on my iphone 15 pro. This all works with the GOOGLE APP and photos .. so for me just SAFARI is the issue !
The issue appears to be resolved with latest app version 362.7.4. I was able to successfully save PDF file from Safari to Dropbox folder on iOS 17.3 on iPhone 15 Pro. Thanks to the Dropbox team in resolving the issue!!!
- It is resolved if you save to the Dropbox app. You cannot select to “Save to Dropbox” in the menu. I don’t know what the difference is, but as long as it saves to the app icon I am happy.
I cannot reproduce that. It is still imposssible to save a PDF file to Dropbox either way.
I cannot reproduce that. It has not been resolved.
- I don’t know why it is resolved for some but not all. After updating the Dropbox app today I was able to save several pages by selecting the Dropbox app. Initially I thought I did not get the text “Save to Dropbox” to work. I went back and try selecting the option save as .pdf and the text option works also. This is the same option you have to select to save it to Files.
Problem resolved.
- Thanks for the fix. Just updated and worked like a charm. Why to go Dropbox.
Not entirely solved.
I updated to DB v. 362.7.4. I find that I can now open a URL and choose Share/Save to Dropbox or tap Drop Box icon. That works, and saves to my chosen Dropbox folder.
If, however, the website URL has a pdf attachment, and I launch the attachment in Safari, I can't do the same thing. Share/Save to Dropbox or tapping the Dropbox icon saves only a useless .html--not the pdf file itself. However, the dropdown option Save to Files does appear, and if I select that, I can save to my ipad or iphone file, and there I've integrated Dropbox. So to that extent, I can save pdf's to Dropbox.
- Thanks for the quick fix. I haven’t checked out all possible situations but works so far.
- Sam DBX
Community Manager
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
- For me at least it is saving a html version of the page to a PDF. Previously it saved the reader view if you were using that version in Safari. You can save a reader view as a PDF to files but I can’t save anything except the html version as a PDF to Dropbox.
- Sam DBX
Hey FireChief 👋🏽
Just wanted to check in and see if you're still having any issues after updating to our latest version 362.7. Let us know!
Thanks,
Sam
Fixed with the latest update! Thanks.
- Yes it was upgraded when I replied previously. Before the iOS17 update you were able to save PDFs of the pages as seen in reader view. A black background with white text. No ads, only the text of the page. Now you can save the page but it is saved as it would be seen if it was not in reader view. I am saving the page while looking at it in reader view. Before the last Dropbox update you could not save the page at all. Now you can save the page, but not as you see it in reader view. Now you get a saved version with all the ads and blank white spaces. Just like if you printed a web page years ago before reader view was invented.
I have this same error. I have 362.7 running and IoS 17.3. cannot save pdfs in Safari to DropBox. "couldnt save your content" error...
- Hannah
Everyone experiencing this behavior, you should be able to use "Save to Files", when choosing a "Reader PDF", which, using the File Provider, will save just the .pdf, as a workaround.
- Yes saving to files has always worked. This does not allow me to save a reader view to Dropbox. I do not want to have to save things to two different systems.
"Save to Files" has never worked very well at all in IoS for file exploring the "save to" destination - not your fault - but that is why this bug is an important fix
- I just noticed that whether I choose Automatic or Reader PDF when saving from Safari or Pocket on iOS 17.3.1, to Dbx 362.7.4 I get text and sidebar elements overlapping, which makes the document unreadable. This happens whether I am trying to save to Dbx as a regular webpage or from black and white Reader view. I have a photo example but I can't see how to attach it to this post.
So the initial error message/ inability to save from Safari, which was briefly fixed, has been replaced with another problem for me.
thx - Megan
Hey vesuvana, I hope you're doing well!
A screenshot would definitely be most helpful.
You should be able to click the camera-like icon
and attach it here. However, in some cases you might need to use a desktop to do that, or at least the desktop version on your browser while using your mobile. Also, when did this start happening?
Keep me posted!
Hi Megan
Thanks for responding. I believe the error message problem was resolved after upgrading Dropbox per Sam DBX's directions on Feb 7. I did not have an Option to Save as Reader PDF with that upgrade. There must have been a dot upgrade afterwards that added that feature. This problem started with that upgrade. Or there is also a possibility is related to the iOS upgrade from 17.3 to 17.3.1, which I did a few days ago.
Below is a photo of the new problem of sidebar and text overlapping. You were right- I had to use the web interface to upload it. This display problem happens when trying to save on iOS 17.3.1 to Dbx 362.7.4. It happens when trying to save a webpage from Safari, a Reader view webpage from Safari or a webpage saved via Pocket. Any thoughts would be great. thanks!
- Megan
Hey vesuvana, thanks for the screenshots!
You mentioned that this happens when you try to save content from Safari.
Just as a test, and to exclude this being a browser-specific issue, would you mind trying a different browser too, to see if you'll get the same response?
