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jay h.5's avatar
jay h.5
Helpful | Level 6
2 years ago
Solved

“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app

Running iOS 17.3, just updated.   When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet...
Error Messages
iOS
Mobile
sync
upload
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi everybody,

     

    As many of you have noticed, we implemented a fix in our updated version 362.7

     

    Feel free to reach out if you're still having issues.

     

    Thank you!

    Sam

     

Mjdenes's avatar
Mjdenes
Helpful | Level 5
2 years ago

when i try to save a webpage on safari on the iphone it says: "Cannot save content" and Will not open DROPBOX. 

I can do this from the GOOGLE app or save a photo fine . .just not from safari ....

i have an iphone 15 pro and have been able to do this before until today.

  • Mjdenes's avatar
    Mjdenes
    Helpful | Level 5
    2 years ago

    here is the window for dropbox that i get when i try to save a file from safari to dropbox on my iphone

    this is a picture of the window of dropbox when I try to save a file to download from SAFARI on my iphone 15pro.  I have already emptied the cache on SAFARI, on dropbox,; reinstalled dropbox !

     

    • Ben100's avatar
      Ben100
      New member | Level 1
      11 months ago

      Hello, I’m getting exactly the same issue on my iPad. Everything is up-to-date. I’ve reset everything. I’ve deleted the Dropbox iOS app and reinstalled. Do you have any other advice?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        11 months ago

        Hi Ben100 - sorry to hear about this.

        Can you please send us a screenshot of the exact error you're getting so that we can have a visual too?

        Also, are you able to do this via a web browser normally and does it persist on both cellular data and via WiFi? 

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