Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

jay h.5's avatar
jay h.5
Helpful | Level 6
2 years ago
Solved

“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app

Running iOS 17.3, just updated.   When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet...
Error Messages
iOS
Mobile
sync
upload
  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi everybody,

     

    As many of you have noticed, we implemented a fix in our updated version 362.7

     

    Feel free to reach out if you're still having issues.

     

    Thank you!

    Sam

     

FireChief's avatar
FireChief
Helpful | Level 5
2 years ago
It is resolved if you save to the Dropbox app. You cannot select to “Save to Dropbox” in the menu. I don’t know what the difference is, but as long as it saves to the app icon I am happy.
KjeldSchmidt's avatar
KjeldSchmidt
Helpful | Level 6
2 years ago

I cannot reproduce that. It has not been resolved. 

  • FireChief's avatar
    FireChief
    Helpful | Level 5
    2 years ago
    I don’t know why it is resolved for some but not all. After updating the Dropbox app today I was able to save several pages by selecting the Dropbox app. Initially I thought I did not get the text “Save to Dropbox” to work. I went back and try selecting the option save as .pdf and the text option works also. This is the same option you have to select to save it to Files.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!