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“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app
Running iOS 17.3, just updated.
When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet...
Hi everybody,
As many of you have noticed, we implemented a fix in our updated version 362.7
Feel free to reach out if you're still having issues.
Thank you!
Sam
I just noticed that whether I choose Automatic or Reader PDF when saving from Safari or Pocket on iOS 17.3.1, to Dbx 362.7.4 I get text and sidebar elements overlapping, which makes the document unreadable. This happens whether I am trying to save to Dbx as a regular webpage or from black and white Reader view. I have a photo example but I can't see how to attach it to this post.
So the initial error message/ inability to save from Safari, which was briefly fixed, has been replaced with another problem for me.
thx
So the initial error message/ inability to save from Safari, which was briefly fixed, has been replaced with another problem for me.
thx
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey vesuvana, I hope you're doing well!
A screenshot would definitely be most helpful.
You should be able to click the camera-like icon 
and attach it here. However, in some cases you might need to use a desktop to do that, or at least the desktop version on your browser while using your mobile.
Also, when did this start happening?
Keep me posted!
Hi Megan
Thanks for responding. I believe the error message problem was resolved after upgrading Dropbox per Sam DBX's directions on Feb 7. I did not have an Option to Save as Reader PDF with that upgrade. There must have been a dot upgrade afterwards that added that feature. This problem started with that upgrade. Or there is also a possibility is related to the iOS upgrade from 17.3 to 17.3.1, which I did a few days ago.
Below is a photo of the new problem of sidebar and text overlapping. You were right- I had to use the web interface to upload it. This display problem happens when trying to save on iOS 17.3.1 to Dbx 362.7.4. It happens when trying to save a webpage from Safari, a Reader view webpage from Safari or a webpage saved via Pocket. Any thoughts would be great. thanks!
- Megan
Hey vesuvana, thanks for the screenshots!
You mentioned that this happens when you try to save content from Safari.
Just as a test, and to exclude this being a browser-specific issue, would you mind trying a different browser too, to see if you'll get the same response?
- When I open a webpage in Firefox on my iPhone it won't let me save to Dbx as a PDF. It only uploads a tiny .txt file and a link file without preview. I tried with multiple websites and couldn't find one that was seen as a PDF or gave me an option to Save as PDF when I chose Share/Save to Dropbox.
I always use Safari because Firefox is always problematic. Is there a different specific browser you'd like me to try? I'll install it to try.
