Forum Discussion

jay h.5's avatar
jay h.5
Helpful | Level 6
2 years ago
Solved

“Couldn’t save content. Check your internet connection and refresh the page." on iOS mobile app

Running iOS 17.3, just updated.   When I try to share content to Dropbox, I get an error message: “Couldn’t save content. Check your internet connection and refresh the page. There’s not internet...
Error Messages
iOS
Mobile
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  • Sam DBX's avatar
    Sam DBX
    2 years ago

    Hi everybody,

     

    As many of you have noticed, we implemented a fix in our updated version 362.7

     

    Feel free to reach out if you're still having issues.

     

    Thank you!

    Sam

     

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi vesuvana, when you view that earlier PDF on a desktop browser, do you get the same issue with the overlapping text?

vesuvana's avatar
vesuvana
Helpful | Level 5
2 years ago
Yes text within the main column overlaps and sidebar elements obscure the main column of text. I can upload other screengrabs that highlight one or the other, if you like.
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Yes, screenshots showing the PDF as it appears on a desktop machine would be great.

  • vesuvana's avatar
    vesuvana
    Helpful | Level 5
    2 years ago

    I tried to test various websites and articles to see which fail to render correctly. Please bear with me. 

    1. I have noticed the new 2-line header at the top of every saved file on Dbx that gives the article title with Saved to Dropbox and the date and timestamp is pushing the linebreaks of the whole article to be incorrect. See attached screenshot Dbx header changes line breaks.jpg

     

    2. I think the Dbx header is also involved in articles where elements cover the text by being pushed down. See Cnet article covered.jpg

    3. Some sites really break with Dbx now. See Sidebar and header obscure on Epicurious.jpg This happens with every recipe saved from that site. Interestingly, it happens even if I Request Desktop Site or choose to display in Reader view. It will appear white text on black with images stripped on my phone but still save exactly as this file appears. See linzer tart dbx error and ribeye recipe dbx error

     

     

     

    4. Non-recipes also have sidebar elements obscuring text as well as the line break problem. See pocket articles obscure and line break.jpg

     

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi vesuvana! I just wanted to confirm if you’re still having this issue. 

     

    If you do, I can log a ticket for you and investigate further.

  • vesuvana's avatar
    vesuvana
    Helpful | Level 5
    2 years ago
    Updated to 364.2.4 yesterday. So far the floating side bar elements seems fixed. But the file I saved to Dbx today is missing all the images. Also is there a way to turn off the automatically added Dbx header? It ruins line breaks. So I guess I do need a ticket opened. Thanks!
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    No problem, vesuvana! Please reply to my email, when you can, and we’ll take it from there.

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