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idatopaz's avatar
idatopaz
Helpful | Level 5
2 years ago
Solved

“This file requested has been closed, deleted, or never existed”

My entire team is being affected by this issue. All of our links report this error message.  A bit about us: we are a mostly remote support team. All are working on different networks and browsers...
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  • idatopaz's avatar
    idatopaz
    2 years ago

    Morning Rich, yes, this issue is now resolved 🙂 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Welcome aboard the Community, idatopaz! 

 

First of all, can you please send me the ticket number from your convo with our support team? 

 

Also, just to clarify, are you all receiving this error, when you’re creating new file requests from your Dropbox account, or is the same thing happening, when other team members create them, as well?

 

When did you start having this issue exactly? Did something else occur, right before this error appeared?

 

Nudge me, when you’ve got more details.

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