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Forum Discussion

idatopaz's avatar
idatopaz
Helpful | Level 5
2 years ago
Solved

“This file requested has been closed, deleted, or never existed”

My entire team is being affected by this issue. All of our links report this error message.  A bit about us: we are a mostly remote support team. All are working on different networks and browsers...
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  • idatopaz's avatar
    idatopaz
    2 years ago

    Morning Rich, yes, this issue is now resolved 🙂 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
idatopaz wrote:

... this error occurs when anyone (including our team) attempts to use the file request link we already have. ... For example, here is mine ...

I just uploaded a Test.txt file to your File Request without a problem. I redacted your name to keep it private.

 

 

 

idatopaz's avatar
idatopaz
Helpful | Level 5
2 years ago

Morning Rich, yes, this issue is now resolved 🙂 

  • Jack G's avatar
    Jack G
    New member | Level 2
    2 years ago

    I am having the same issue (for the second time). How were you able to resolve the issue please? 

     

    Support team don't seem to be aware of it and didn't provide any details of the fix/cause last time around. My current ticket #23424804 

     

    Cheers!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Jack G - thanks for the ticket ID and sorry to hear you're having issues with this.

       

      I can see that a member of my team has responded to your ticket and is waiting for your reply.

       

      I'd suggest getting back to them as soon as possible to continue troubleshooting this issue with your file requests.

       

      Let us know if you have anything else to add or ask in the meantime. 

      • MichaelErtelPub's avatar
        MichaelErtelPub
        New member | Level 2
        2 years ago

        I am now encountering this same problem with file requests. Did you ever get a fix for this?

         

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