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Forum Discussion

idatopaz's avatar
idatopaz
Helpful | Level 5
2 years ago
Solved

“This file requested has been closed, deleted, or never existed”

My entire team is being affected by this issue. All of our links report this error message.  A bit about us: we are a mostly remote support team. All are working on different networks and browsers...
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  • idatopaz's avatar
    idatopaz
    2 years ago

    Morning Rich, yes, this issue is now resolved 🙂 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Jack G - thanks for the ticket ID and sorry to hear you're having issues with this.

 

I can see that a member of my team has responded to your ticket and is waiting for your reply.

 

I'd suggest getting back to them as soon as possible to continue troubleshooting this issue with your file requests.

 

Let us know if you have anything else to add or ask in the meantime. 

MichaelErtelPub's avatar
MichaelErtelPub
New member | Level 2
2 years ago

I am now encountering this same problem with file requests. Did you ever get a fix for this?

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi MichaelErtelPub, could you provide more details about exactly what you're experiencing? Is this for old, or new requests?

     

    Are you currently under quota when attempting to use a file request link?

  • MichaelErtelPub's avatar
    MichaelErtelPub
    New member | Level 2
    2 years ago

    This is a new file request. I am using the link to add to a button in Squarespace. I did this last year and it worked just fine, but this year that's not the case.

     

  • MichaelErtelPub's avatar
    MichaelErtelPub
    New member | Level 2
    2 years ago

    I believe I have found the solution to my problem. I think it was possibly in my code for the button. Still doesn't make sense that it would come up with that message. If the code was wrong I would think it would be a 404.

     

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Does the file request work as normal if you access it directly from the Dropbox site and not via another site?

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