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idatopaz's avatar
idatopaz
Helpful | Level 5
2 years ago
Solved

“This file requested has been closed, deleted, or never existed”

My entire team is being affected by this issue. All of our links report this error message.  A bit about us: we are a mostly remote support team. All are working on different networks and browsers...
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  • idatopaz's avatar
    idatopaz
    2 years ago

    Morning Rich, yes, this issue is now resolved 🙂 

Frostbytes's avatar
Frostbytes
Explorer | Level 3
2 years ago

If you mean following the onerous troubleshooting steps to provide screen recordings, then no, I have not had time.  We are in the middle of our busy season, working 15 hour days to run a business.  These issues with Dropbox have been a major obstacle and have cost us money.

The "this file requested has been closed, deleted, or never existed" error is new.  The file requests that were unreliable before are now completely failing because of that message.  I can create new file requests and those too now report "this file requested has been closed, deleted, or never existed".  WHY?

Our recent experience with Dropbox reliability has been an utter failure.  Coupled with incredibly unhelpful support (read our initial contact with support if you'd like to shake your head) I can tell you that we are extremely frustrated with Dropbox.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thank you for your feedback on this Frostbytes 

 

I understand where you're coming from and I wish we could help with this issue here on our Community, but since it would need some account specific information, I'd suggest getting in contact with our support team for further assistance on this. 

 

Let us know if you have anything else to add in the meantime. 

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