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Forum Discussion

Tjador's avatar
Tjador
New member | Level 2
2 years ago

"1 file is unable to sync" error on sync status but "See Issues" option shows nothing.

Hi everyone, I could use some help on this   Dropbox pushed out an update to our user environment and it broke our integration and we are slowly starting to fix it. I have a user that has a file ...
desktop
Error Messages
sync
windows
faaargo's avatar
faaargo
Explorer | Level 4
8 months ago

I have same problem - I had Zoomit.exe in a folder. I deleted it since - because DropBox doesn't want to sync it.

Now I can't get the issue cleared and have a chronic Downloading "Zoomit.exe" or Unable to sync "Zoomit.exe" displayed in the task bar upon mouseover

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey faaargo, can you quit the Dropbox app and relaunch it? Is it still stuck trying to download the same file? 

    Have you also restarted your computer?

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