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A link is generated but I'm getting an "Unable to copy link" error on my Mac.
Hi there!
I am having this same issue on multiple files and folders currently - the link is generated but says "Unable to copy link" when I try and use it. I have restarted my mac and dropbox, and...
Hey AnnieJ!
If you haven’t tried this already, can you relaunch your Finder with these steps and let me know if the behavior remains the same?
If this doesn't work, please try to quit and relaunch the Dropbox app as the next step. Have you also restarted your device since the issue started?
Hi Hannah,
Yes, it looks like I can copy links on the website.
thanks!
Annie.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey AnnieJ!
It might sound trivial but have you tried signing out of the app, and then back again?
If this doesn't work can you let me know the following: As a first step, could you clarify the app's current syncing status and version that you're using along with the device's OS?
You can find the version, and syncing status by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi.
Hey Megan!
That seems to have worked - I've logged back in and could create a link now. 🙃
I had tried this previously with no luck, and out of interest the animation on the "creating a link" thinking loop has now reverted to what it was before. It stopped working when the new animation and the three blocks graphic including the QR code link was happening, so perhaps there was a glitch in that update?
Either way, thank you so much for the assistance, it is much appreciated!
Have a wonderful festive season 🌻
Annie.
- Hannah
Thanks for keeping us updated, Annie!
Happy to see that you managed to resolve this.
If you need anything else, don't hesitate to let us know.
Happy holidays! ✨
