Your workflow is unique šØāš» - tell us how you use Dropbox here.
Forum Discussion
jwdoom
8 months agoHelpful | Level 6
After the latest iOS mobile app update, my offline files have been re-syncing.
I upgraded to version 428.2 yesterday and now my Dropbox app always shows my offline files as queued for resync when I launch the app. I just tested it by syncing my files, then closing and relaunching the app and every entry in my offline list has that little blue circle with the white arrows. The files are still available so I guess it's not really re-downloading them? I'm hoping this is just a UI glitch.
22 Replies
- Karl-Otto13 hours agoExplorer | Level 4
The Dropbox-People said that most people like this. But I hate it and it is really annoying!
You are right! And this page very slow I try the third time to answer you! It is time to search an alternative! - Karl-Otto13 hours agoExplorer | Level 4
The Dropbox-People say that almost everyone like this behaviour. I cannot believe this. It is really strange! You are right!
- martin50113 hours agoNew member | Level 2
I've been following the thread and the same ything is happening on my app. This is really problematic. If you have a lot of files all of them appear with the blue circle and you can't do anyting until it stops syncing. Will there be a resolution to this?
- jwdoom7 months agoHelpful | Level 6
I downloaded an update this morning, cleared my cache and this behavior continues. I can't understand why anyone at Dropbox thinks this is a good idea. Checking for changes should be a background process that occurs invisibly to the user.
- PaperQueen7 months agoHelpful | Level 6
Hmmm. The pair of blue arrows is a bit confusing. On desktop, the arrows whirl, showing you a sync is in progress; a green checkmark shows for files that are in sync.
Yesterday, all files in the iOS app had blue arrows icons, making it appear my entire account was in need of sync. That's pretty jarring and disconcerting--especially when the behavior appears just as you're about to leave town....
In my case, Megan's suggestion to clear the cache got things back on track (whew!). If, however, the intent is for all files to display the blue arrows upon launch while the app "calls home," well...that's going to give a more than a few people heart palpitations.
- Neal7 months ago
Community Manager
Thanks Klaus!
I'll pass the feedback directly to the team and hopefully some improvements can be made!
- Klaus77 months agoHelpful | Level 5
Thank you for the explanation. But I found the old behaviour better! The refreshing takes a few minutes if one has many files offline and the new downloaded files are shown as downloaded earlier than the old files (which are only refreshing). Strange behaviour in my eyes! š
- Neal7 months ago
Community Manager
Hi Klaus7ā,
I've looked into this and our team have advised me that in this case itās not redownloading the files, itās refreshing the folder and metadata but Dropbox uses the same icon for both states, just the text changes. The subtitle text should also make this clear - itāll explicitly say when itās downloading.
- Klaus77 months agoHelpful | Level 5
This does not work for me on my iPad! I have the the same strange behavior as before!
- PaperQueen7 months agoHelpful | Level 6
Thanks for the clear steps, Megan. Clearing the cache and rebooting solved the problem for me.
Weird behaviorāhaving the blue sync icons appearāsince the current iteration of files were accessible on other devices and on Dropbox via a web browser.
About Create, Upload, and Share
Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!