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Android App not uploading photos anymore
Paid dropbox account, Samsung S4
Dropbox app on android device no longer uploads photos. Trying clearing cache on android device, no luck
I reinstalled the android app, and it appears to be working for me again. I am still trying to find the perfect solution for automatically moving pictures from android to dropbox.
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- Sanchez
Dropbox Community Moderator
I uninstalled Dropbox on my Motorola Moto X4, and then reinstalled it. I also installed Google Drive. I then restarted my phone. That was last night.
This morning, I took a few photos with my phone. That was over an hour ago. Checking the Google Drive web site, the photos are there. Checking the Dropbox web site, they aren't.
You can draw your own conclusions about what I'll be doing next. I am annoyed at myself for renewing my one-year Dropbox subscription a month ago, because I was already having this problem then. I just assumed it would be fixed. Oh, well.
I feel the same way: it's very hit and miss and I should not have renewed my subscription. We can't be the only few who have noticed that pictures don't back up.
- Sanchez
- Just wanted to chime in and tell you that the problem is still persisting on my device. No changes in hardware/reinstall since last time I posted and still have to reinstall the app every two months to get photo uploading to work. Auto upload does not work at all.
With this issue still unresolved and the some other changes I to regret renewing my Dropbox subscription for one more year. - Sanchez
Yes: that is the problem, and Dropbox has had months to fix it.
To anyone coming to this topic later: as of 2018-02-08, this issue is not solved. The suggestion here is to go into the "Battery Optimization" screen on the phone, and set Dropbox to "not optimized". I (and many other people) have done that. It made no difference.
I went to the battery screen on my Note 8, added Dropbox to the list of apps that should not be put to sleep and it immediately started uploading pictures I just took. I took 2 new pictures, made sure DB was not loaded before and they immediately uploaded. It fixed the issue for me.
The issue here is not related to background uploading, but uploading photos even when the app is active and the screen is on so turning off power save for the app does not help.
To add some more information here are the troubleshooting steps I have taken when photo upload stopped working:
- Turning camera uploads off and on again
- Setting the setting to wifi only and turning on wifi (was set to wifi and data plan)
- Setting it to photos only
- Setting the battery percentage to greater than 10% (phone connected to power and at 100% battery)
- Revoking all of the apps accesses and reenabling them again
- Give the app high priority and disabling all power saving features, setting display to never turn off and connecting to power leaving it for 1 hour (both wifi and mobile data)
- Uninstalling and reinstalling the app itself (this is what ultimately solved the issue for a while)
I have also looked and tried the steps outlined in the support document regarding photo uploads here: https://help.dropbox.com/photos-videos/camera-uploads-fix
TicketID: 7577248 Sanchez
